RETURN

How do I return an item?

An item on your order is not suitable for you.

You have 14 days from the day of receipt of your package to notify us of your intention to return it and the reason for the return. We will refund the price of the product in full if it is returned in good condition, in its original packaging, not carried or washed.


To do this, you must put the item back in its original packaging and send it to the following address

" Impertinent

46 Tiquetonne Street

75002, Paris

Please note that the shipping costs incurred are the responsibility of the returning customer. They shall not be reimbursed by " The Impertinent ".

compensation mode

When registering your return, your compensation will be a refund on your bank account, if your order has been paid by CB, Paypal or Amex.

The refund or credit amount is the amount of the price of the item concerned by the return.

In accordance with the Terms and Conditions of Sales, you must return the product in perfect condition, not worn, damaged, washed and in its original packaging. Return costs are at your expense and you are free to choose your type of shipment.

You are responsible for the status of the product until you arrive at our store.

If you receive a defective or non-compliant item with your order, we invite you to contact us at 01.71.97.93.38.

Can I return my package to the store?

If you wish, you can return your item directly to the shop.

How do I exchange an item?

If you want to exchange an item in a different size or a different color, we inform you that the items ordered on the e-shop are not exchangeable. We kindly ask you to make a comeback and recommend the article (within the limits of available stocks).

Reimbursement

If you have paid your order by credit card, Paypal or Amex, the refund is made on the bank account associated with the means of payment used.
Depending on the banks, the refund can put 3 to 5 working days before appearing on your account.

Having

If you have a purchase order or purchase order, you will not be refunded. Please contact us and we will return to you an amount of the returned item.

Please note that assets are not valid on items that are soldered or promoted.

Gift card

The gift card is valid for 1 year from the time it was issued. Please note that the gift card is not valid on items that are soldered or promoted.